

If you modified your phone, make sure that it meets security standards.
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There may have been a software update that affects functionality. If you could previously make contactless payments with Google Wallet but no longer can, contact your device manufacturer.Check if your software is Play Protect certified.If the payment doesn’t go through, find the NFC sign on the terminal or ask a cashier for help.įix other issues Your phone isn’t certified or doesn’t meet security requirements.Move your phone out of range of the payment reader for a few seconds and try again.Hold your phone close to the payment reader for a few more seconds.Hold your phone closer to the payment reader.Your NFC antenna could be near the top or middle of your device. Google Wallet doesn’t work with 2D face unlock or screen locks like Smart Unlock or Knock to Unlock.Make sure that your phone is awake and unlocked.If this setting is on, you must unlock your screen for every NFC transaction.


